Shipping policy

Shipping Policy

We currently ship throughout South Africa.

Processing Times

Physical products are generally prepared and dispatched within 3–5 business days after payment has been received.

As many products are handcrafted, processing times may vary slightly.

Shipping

Orders are shipped via trusted courier partners.

Estimated delivery:

• Major Cities: 2–5 business days
• Regional Areas: 3–7 business days

Delivery times are estimates and may vary due to courier delays beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location.

Order Tracking

Once your order has been dispatched, you will receive tracking information where available.

Incorrect Addresses

Please ensure your shipping information is correct before placing your order.

Whispers of Hekate cannot be held responsible for delays or additional courier fees resulting from incorrect delivery details.

Lost or Damaged Parcels

If your parcel is lost or arrives damaged, please contact us within 7 days of delivery so we can assist you in resolving the matter with the courier.